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What Services Do We Offer?

Yongkang Chenda Hardware Craft Factory. provides customers with advanced, high-quality products while also offering comprehensive, high-quality after-sales service to ensure the safety and stability of the products during use. The company has successfully certified a seven-star after-sales service system and has dozens of after-sales service professionals with "After-Sales Service Engineer" qualifications. Adhering to the service philosophy of "enhancing service value and improving customer experience," and based on the "GB/T27922-2011 After-Sales Service Evaluation System" standard, a more comprehensive after-sales service system has been established.

Yongkang Chenda Hardware Craft Factory.

Unified Service Philosophy

Enhance service value, improve customer experience.

Yongkang Chenda Hardware Craft Factory.

Unified Service Standards

Service specifications, troubleshooting, and inspection procedures.

Yongkang Chenda Hardware Craft Factory.

Unified Service Process

Technical support, delivery, maintenance, and other aspects.

Yongkang Chenda Hardware Craft Factory.

Unified Technical Specifications

Industry standards, various technical procedures, etc.

Yongkang Chenda Hardware Craft Factory.

Unified Work Scheduling

The fastest response to inquiries.

Yongkang Chenda Hardware Craft Factory.

Unified Information Platform

Management Platform APP, DingTalk.

Yongkang Chenda Hardware Craft Factory.

Video Tutorial

Provide detailed installation guides or video tutorials to help customers install the chair correctly. And provide a certain period of warranty service. If there are quality problems during the warranty period, it can be repaired or replaced free of charge.

Yongkang Chenda Hardware Craft Factory.

Online Meeting Guidance

We provide one-stop outdoor furniture solutions and after-sales service team, implement 24-hour tracking service, conduct timely visits, communication and feedback to customers, and help customers solve problems.